Indika's Quality Policy

At Indika, we are all about creating products that embody our brand values of authenticity, sustainability, and craftsmanship. We are committed to delivering the highest quality from our products to our customer service:

• Authenticity: Our designs embody our brand identity and heritage, using ethically sourced materials inspired by traditional craftsmanship and diverse cultural influences.
• Sustainability: We actively reduce waste, promote recycling and upcycling, and collaborate with sustainable suppliers to minimise our ecological impact.
• Craftsmanship: Our skilled artisans undergo continuous training to ensure exceptional quality, with rigorous checks maintaining the highest standards and ethical work environments.
• Customer Satisfaction: We prioritise delivering exceptional service, actively listening to feedback, and continuously improving our products and services.
• Continuous Improvement: We constantly enhance our quality management system, surpassing customer expectations through regular reviews and updates.

Indika's quality policy ensures authentic, sustainable, and expertly crafted products. We are honoured to provide a premium lifestyle brand experience to you. Your trust in Indika is a testament to our unwavering dedication to quality. Thank you for choosing Indika.

Indika's Payment Policy

• Advance payment is mandatory: All orders require advance payment according to the terms stated in Indika’s quotation, proforma invoice or order confirmation.

• Order confirmation: An order is considered confirmed only after Indika receives the required payment and sends written confirmation.

• Production begins after payment: Sampling, customisation, material procurement and bulk production will begin only after the applicable advance payment has cleared.

• Payment terms: Depending on the order value and scope, Indika may require:

  • 100% advance payment; or

  • An advance deposit, with the remaining balance payable before dispatch.

• Quotation specific terms: Payment milestones stated in the approved quotation or proforma invoice will take precedence over the general terms on this page.

• Non refundable advance: Payments made towards sampling, design development, customised products, material procurement, printing, embroidery, labels, packaging or bulk production are non-refundable once work has commenced, except where required by applicable law or where Indika confirms an error attributable to Indika.

• Balance before dispatch: No finished goods, samples, documents or shipments will be released until all outstanding amounts, applicable taxes, shipping charges and other agreed costs have been paid in full.

• Changes after approval: Any change requested after approval of the product, print, size, quantity, artwork, branding, packaging or sample may result in additional charges and revised timelines.

• Taxes and additional charges: Prices exclude taxes, duties, shipping, insurance, customs charges, bank charges and payment gateway fees unless specifically mentioned in the quotation.

• International payments: International buyers are responsible for all remittance fees, intermediary bank charges, currency-conversion charges, import duties and destination country taxes. Indika must receive the full invoiced amount.

• Currency fluctuations: Quotations issued in foreign currency may be revised if exchange rates, freight costs, duties or raw-material costs change before payment confirmation.

• Failed or delayed payments: Indika is not responsible for delays caused by failed transactions, bank processing, payment gateway issues or incomplete remittances. Production and delivery timelines will begin only after payment confirmation.

• No Cash on Delivery: Cash on Delivery is not available for domestic or international orders.

• No try-and-buy or open box delivery: Customers cannot open, inspect, use or trial products before accepting delivery.

• Retention of ownership: Ownership of goods remains with Indika until full payment of all amounts relating to the order has been received.

• Proof of payment: Customers must provide the transaction reference, remittance advice or payment confirmation when requested.

• Invoice details: The customer is responsible for providing accurate billing, tax and shipping information before the invoice is issued. Changes requested after invoicing may not always be possible.

• Acceptance of policy: Payment of an advance or invoice confirms that the customer has reviewed and accepted the approved quotation, product specifications, timelines and applicable Indika policies.

• Statutory rights: Nothing in this policy limits any right or remedy that cannot lawfully be excluded under applicable law.